Two airports in Houston are implementing passive monitoring and installing tablets for passenger feedback in their toilet facilities in a bid to improve the passenger experience.
Houston’s Bush Airport and Hobby Airport are the first to roll out the Infax SmartRestroom solution, following a successful pilot earlier this year.
The system features passenger counting, predictive analytics, real time alerting and staff location monitoring, as well as iPads on the custodial carts and customer feedback survey tablets for passengers to use upon exiting the facilities. It also includes a Business Intelligence platform which allows airport managers to view current data for all restrooms in the system, with passenger and staff information displayed in the form of graphs and charts.
Houston Airport System director Mario Diaz commented: “Our passengers’ comfort is our priority and they have made it clear how important clean restrooms are.
“Through the use of ‘smart’ restroom technology, we are able to respond quickly and gather information that helps us predict their needs across all of our service points to deliver on a better travel experience.”
“We’re not just cleaning a restroom,” added Jesus Saenz, chief operating officer at Houston Airport System. “It’s dozens of restrooms over a large geographical area serving tens of millions of people. The Infax SmartRestroom technology provides us the information we need to advance our approach to maintenance using predictive analytics. With the new technology, we are communicating with our passengers, keeping ahead of the demand curve and delivering a better experience to a more satisfied passenger base.”
Phase one of the dual-airport project includes 50 facilities and is scheduled to go live next week. Phase two, including the installation of additional survey tablets in areas such as concessions and TSA checkpoints, is planned to start in 2018.