AI and analytics accelerate the shift to a digital workplace

Artificial intelligence (AI) and analytics are speeding up the pace of digital workplace transformation, according to a new report from Dimension Data.

The Digital Workplace: Transforming Your Business examines the underlying trends that are driving the evolution from a traditional office environment to a digital workplace.

The IT company found that, although AI technology is still in its infancy, it is sufficiently advanced to be deployed in the form of virtual assistants, and, in certain industries such as banking, virtual tellers and virtual advisors.

Manifested as bots embedded into specific applications, virtual assistants draw on AI engines and machine learning technology to respond to basic queries.

“It’s no longer enough to simply implement these technologies” explained Krista Brown, Dimension Data’s Group End-user Computing Senior Vice President. “Organisations have grown their use of analytics to understand how these technologies impact their business performance: 64% use analytics to improve their customer services, and 58% use analytics to benchmark their workplace technologies.”

Around 30% of the organisations surveyed said they are far along in their digital transformation initiatives and are already reaping the benefits, while others are still in the early stages of developing a plan.

One factor that could be holding some companies back from implementing a digital workplace is their corporate culture, the report suggests. Technology and corporate culture can often inhibit – rather than encourage – workstyle change. However, the biggest barrier to successful adoption of new workstyles was IT issues.

“The complexity of the existing IT infrastructure can present a major hurdle to implementing new collaboration and productivity tools to support flexible workstyles” Brown said.

Successful transformations are achieved when IT works closely with line-of-business leaders, she added.

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