Offices are becoming smarter. And while there’s no question that technology such as AI assistants and augmented reality meeting spaces can enhance the operation of a business, it’s not enough on its own.
For technology to be most effective, a digital transformation is required — involving employees at every stage when planning and deploying new office tech, so they understand the benefits and know how to use it.
“Simply throwing IoT devices, AI and analytics into the mix might not deliver the expected results unless due consideration is given to business, cultural and management issues,” according to a recent ZDNet article.
The article highlights Microsoft’s Digital culture: Your competitive advantage report, which defines ‘digital culture’ as “an environment where business leaders champion technology as critical in helping the company thrive and helping each individual achieve more”.
“Don’t just think of transformation as an IT exercise. Think about it as a people journey,” said Michel van der Bel, president of Microsoft EMEA.
While most employees are enthusiastic about the potential of smart office technology, not everyone is keen. In a poll for Tech Pro Research, almost a quarter of those surveyed said they wouldn’t be interested in using any — or any additional — types of smart office tech, and 15% see no benefit in doing so.
What’s more, over a third (35%) had tried one or more products that didn’t live up to their expectations, with many saying the products they’d tried were too difficult to use, or were not fully supported by their company.
“As employees become increasingly ‘plugged in’ to their workspaces and interact with AI-driven systems as part of their jobs, businesses need to ensure that humans are not overwhelmed by all the technology,” ZDNet concluded.